Help Center

The Answers You Need

What is your shipping process?

All orders will ship within 3-7 business days and can take longer during holiday and sale times. With this in mind, products may be out of stock at any given time or simply unavailable based on what is premade and ready to ship.

What if I need an order expedited?

Chosen31HandCraft is run by ONE person. Please keep this in mind, especially during high volume time, some orders take a little longer to ship out. However, getting your jewelry as soon as possible is my goal and I will do my very best to satisfy your request.

What if my package is lost or stolen?

After the order is shipped, Chosen31HandCraft is no longer responsible for packages, should an error occur, please contact USPS or your local post office to resolve. If an item is damaged upon arrival, please contact chosen31handcraft@gmail.com and include *DAMAGED* in the subject line along with pictures of damaged items and a screenshot of your receipt. This will help speed up the process of replacement package and to file a claim with USPS.

What is your return policy?

 All sales are final unless an error occurred on behalf of Chosen31HandCraft